Live Arrival Guarantee
Your fish are guaranteed to arrive alive and healthy. We take pride in ensuring every order reaches you in perfect condition.
What We Ensure
- Live fish upon delivery
- Healthy and active fish
- Proper packaging and handling
| Feature | Detail |
|---|---|
| Guarantee Type | Live Arrival |
| Delivery Condition | Alive and healthy |
| Support for Issues | Customer contact via website |
FAQ
What happens if my fish do not arrive alive?
Please reach out to our customer service team via the contact page. We will assist you with a resolution based on the situation.
How is the fish packaged to ensure safety during transit?
Our fish are carefully packed in oxygen-rich, temperature-controlled containers with proper bedding and water flow to maintain health during shipping.
Is the guarantee applicable to all fish types?
The live arrival guarantee applies to all fish species we offer in our standard shipping range.
Alan Jackson –
Received my fish within 5 days and they were active and swimming normally. The packaging was secure and the delivery was timely. Very satisfied with the live arrival guarantee.
Jason Paterson –
The fish arrived healthy and seemed very lively. Packaging was well done, though delivery took a bit longer than expected. Still, the guarantee gave me peace of mind.
Natalie Oliver –
I ordered a pair of guppies and they arrived alive and active. The instructions were clear and the contact process was easy if I had any concerns.